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Refund Policy

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Effective Date: 05 Feb, 2026
Website: dynologisticsllc.com
Company: Dyno Logistics LLC

This Refund & Cancellation Policy explains the general rules applicable to dispatch-related services provided by Dyno Logistics LLC.

Important: If you signed a separate Dispatch Service Agreement or service contract with Dyno Logistics LLC, that agreement controls over this Website policy in the event of any conflict.

 

1. Nature of Services

Dyno Logistics LLC provides service-based business support, including dispatch and administrative coordination. Because these are professional services and not physical products, refunds are limited once work has started.

 

2. Cancellation of Services

A client may request cancellation of dispatch services by providing written notice via:

  • Email
  • Signed written notice
  • Other approved written communication method

Cancellation becomes effective only after confirmation by Dyno Logistics LLC.

 

3. Refund Eligibility

Refunds, if any, are evaluated based on the status of services already performed.

Refunds may be denied if:

  • Load searching has already begun
  • Broker communication has already started
  • Carrier setup/onboarding assistance has been provided
  • Administrative work has been completed
  • Dispatch support has been actively performed
  • A load was booked or negotiated
  • Time and labor have already been invested

 

4. Non-Refundable Fees

Unless otherwise required by law or stated in a written agreement, the following are generally non-refundable once service has begun:

  • Setup fees
  • Administrative fees
  • Onboarding fees
  • Document review fees
  • Service retainers
  • Weekly dispatch service fees already earned
  • Percentage-based dispatch fees tied to completed or booked loads

 

5. Load-Based / Percentage Fees

If your agreement provides for a percentage-based dispatch fee:

  • Fees may be due on loads booked, dispatched, or otherwise secured through our efforts, as defined in your service agreement.
  • If a load is booked through our work and later canceled due to your actions, fees may still be owed if permitted under your signed agreement.

6. No Guarantee Refunds

No refunds will be issued solely because:

  • A carrier did not like available loads
  • A broker denied setup
  • Market conditions were poor
  • Rates were lower than expected
  • The client became inactive or unresponsive
  • The client changed business plans

7. Chargebacks and Payment Disputes

If you believe you were billed in error, you must contact Dyno Logistics LLC first before initiating a chargeback or payment dispute.

Unauthorized or bad-faith chargebacks may be treated as breach of contract and may result in:

  • Service termination
  • Collection action
  • Recovery of fees, chargeback costs, and administrative expenses
  • Legal action where permitted

8. Processing Time

If a refund is approved, it will typically be processed within 7–14 business days, depending on the payment method and financial institution.

9. Contact for Cancellation or Refund Requests

Dyno Logistics LLC
Website: dynologisticsllc.com
Email: sales@dynologisticsllc.com
Phone: (302) 283-9475
Address: 1044 E 15TH STREET BROOKLYN NY 11230